Returns and Refunds
Return & Exchange Policy
At ZENOR, we’re committed to ensuring a smooth and hassle-free experience for you. If something’s not right, here’s how we can help:
Eligibility
You can request a return or exchange within 3 days of delivery.
Products must be in unused condition, with tags and original packaging intact.
When Can You Request an Exchange?
- If you have any issue with size or color, we offer an exchange within the same style.
You can request an exchange within 3 days from the date of delivery. - If you ordered multiple products in one order, you can exchange just the specific item you’re not happy with.
- Exchanges are possible only once per order. Exchanged products cannot be exchanged again.
- Once an exchange process is initiated, it cannot be cancelled or reversed
Returns & Refunds
Prepaid Orders: Refund will be processed to your original payment method (UPI, card, etc.).
If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that Cash Handling Charges collected for Cash on Delivery (COD) orders are non-refundable, even if the order is returned or canceled.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@zenorwear.com
Important Notes
Returns are only available for products damaged during delivery. We do comprehensive checks before sending the products and try that they do not reach you damaged.
Refunds are processed only for defective or incorrect items if returned in the required condition.
If the product fails to meet return criteria, it may be sent back to the customer.
Please note that to be eligible for a return due to damage or error, the image, video and return request should be sent within 24 hours of receiving your order.